| 1. Are all your bags original? |
No, the bags on our site are replica not original. But all the bags are made of high quality. |
| last updated - 2011-03-17 09:26:31 |
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| 2. Can I trust your site? |
If you are not sure if we are a trustful site then you can enter our site to http://sitecheck.sucuri.net/scanner/ for checking if this site is under a nice situation. |
| last updated - 2011-08-02 10:22:13 |
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| 3. I am leaving the state within two weeks, can I receive my order before that? |
Normally it takes 1-2 business days for us to process your order and 7-10 business days for shipment. But we don't guarantee delivery bofore your leave. Since there are so many uncertain elements during the shipment. Please do not make order if you need it urgently. If you really want please make sure an authorized recipient is available. |
| last updated - 2011-04-06 10:29:19 |
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| 4. How to pay via western union? |
Western Union is a very fast and convenient payment mothed, you can learn how to use it and transfer money online via http://www.westernunion.com. You will get 10% distcount if you pay via western union. After you transfer the money, please keep the MONEY TRANSFER CONTROL NUMBER, it is very important. And then send the required details of your western union payment information so that we can verify the transaction and process your order as soon as possible. Our email: knockofflouisvuittonbags@gmail.com. |
| last updated - 2011-08-25 10:48:16 |
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| 5. Why my payment failed? |
There are kinds of reasons for fail. The possible reasons are the creit card information you filled out doesn't go accord your card's information, your card company doesn't allow foreigh transaction, your credit card has bad transaction record and is declined by our credit card company etc. If you payment failed we suggest you try again or contact your crdit card company. |
| last updated - 2011-03-16 13:10:39 |
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| 6. Should I creat an account in order to make purchase? |
We encourage our customer to set up an accout on our site. With an account you can conveniently maintain your account information, collect your favorite items to your cart, check the status of your recent orders and much more. While if you don't want to leave your personal imformation online then you can also place order through email. You email us the product you want and the shipping address you want us ship to as well as an valid telephone number then send the payment to us. While by this way you should make payment via western union.
Our email: knockofflouisvuittonbags@gmail.com. |
| last updated - 2011-03-16 13:12:56 |
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| 7. Can I add another item into my order after it has been submitted? |
If you want to add another item after your order has been submitted you should contact us as soon as possible. If your first item hasn't shipped out we can ship them together. |
| last updated - 2011-03-16 13:13:58 |
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| 8. Can I ship to an address other than my own? |
Yes, you can ship to another address besides your own. But please make sure the address you want us to ship is a valid address and will have an authorized person sign for it. |
| last updated - 2011-03-16 13:18:24 |
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| 9. Will the lock and key on LV bag tarnish? How would I clean it or polish it? |
It is inevitable that they will tarnish with time use. While there are some tips of cleaning tarnish shared by somes customers maybe help.
a. You can polish the lock with Brasso. Brasso is a wonderous liquid that is used to polish tarnished brass. It makes the brass shine like new.
b. Boiling the lock and the keys in a small amount of ketchup which also make the key and lock look shiny and new. |
| last updated - 2011-03-16 13:19:26 |
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| 10. I want to order a bag on your site while I just wandering if it is safe to order on your website? |
It is absolutely safe to order on our site! Please don't worry about it! We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server and all the payment process is done by the third side credit card company, which is known by its top security and anti-fraud systems. None of your credit-card details will be revealed to anyone. |
| last updated - 2011-04-06 10:04:00 |
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| 11. I love the bags on your site but why your products are more cheaper than other sellers? |
Because we get our products directly from our suppliers who have their own factory at ex-factory price so our price can be kept in the lowest level. Therefore you needn't to worried about the quality of the products. We promise our quality is the best the market can provide. |
| last updated - 2011-08-23 09:58:32 |
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| 12. What payment method do you accept? |
We accept credit card and western union currently. And if you pay via western union you will get 10% discount since you need to pay service charge to your bank for western union. |
| last updated - 2011-03-16 13:23:54 |
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| 13. I am looking for a certain bag that is not listed on your site, can you provide it? |
In this case you can contact us with a model mumber or pictures of the bag and we will check if it is available. If it is available then we can provide it to you. |
| last updated - 2011-06-20 13:54:01 |
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| 14. Are the images shown on your website of the actual items listed for sale? |
Yes, all the pictures shown on our site are taken from the actual bag we can offer. So please view these pictures carefully before you place an order. |
| last updated - 2011-03-16 13:25:27 |
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| 15. Do items come with an box and paperwork? |
All our bags come with dust cover, card and care booklet. The LV wallets also come with a LV box but other bags will not. While we will wrap all our products in our own boxes to against squash and damage during the shipment. |
| last updated - 2011-08-25 10:51:15 |
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| 16. What condition are the items in? |
All our bags are brand new. |
| last updated - 2011-03-16 13:26:55 |
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| 17. How long does it usually take to process a return? |
Well, it depends. We promise once we receive your return we will process it immedately. We will reship a new one to you or refund the order money to your credit card as we discussed. |
| last updated - 2011-03-16 13:27:36 |
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| 18. Do you offer gift card? |
Of course, if you like we can send the bag to the birthday-person directly with a gift card. You had better tell us the content you'd like to write down in the gift card. |
| last updated - 2011-03-16 13:28:23 |
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| 19. Do I have to pay custom charges? |
We will not charge your custom charges which means you just need to pay the price of your item/items on your order. But we are not sure if you have to pay to your customs since it is different from different countries. |
| last updated - 2011-08-25 10:52:49 |
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| 20. Why my credit card was charged more than the order amount? |
According to the different policies of different credit card companies, you may need to pay foreign transaction fee to your credit card company. Please contact your credit card company before you place an order. |
| last updated - 2011-06-20 13:58:32 |
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| 21. Do you do wholesales business? |
We are an online retailer not wholesaler so the total amount about your order can not over $800 within 24 hours on our site if you choose the credit card payment. While if you want to buy more and willing to pay via western union then you can contact us for discussion. Our email: knockofflouisvuittonbags@gmail.com. |
| last updated - 2011-06-20 14:00:09 |
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| 22. How long do I expect to receive my order after I finish payment? |
If your order item is availble then we will ship it out within 2 business days and email you a tracking number. And usually it takes 7-10 business days for shipment to most country.
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| last updated - 2011-03-16 13:31:28 |
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