We guarantee quality! If the item you receive has any quality problem or damaged during the shipment please contact us within 30 days from the delivery day. We promise to exchange a new one or refund the total amount of your order to you. In this case, please contact a Customer Service Representative by livechat or e-mail us at knockofflouisvuittonbags@gmail.com first and we will be happy to assist you.

Note: please think and check carefully before you place an order since we don't accept the returnig for the following reasons:
1. Change mind and want to exchange another one
2. Don't like the color or size of the purse you receive

If the package we send to you is seized at the customs and can not get it, we promise to resend a new one to you or refund the total money of your order to your credit card.